INTRODUCTION
JCB is committed to protecting your personal information and complying with the General Data Protection Regulations (GDPR). This policy describes how we collect, use, store and disclose your personal information.
JCB is made up of a group of related companies and affiliates. JCB Sales Limited is the lead data controller in respect of personal data processed under this policy. JCB Sales Limited’s company number is 0792807 and registered address is JCB World Headquarters, Lakeside Works, Rocester, Uttoxeter, Staffordshire ST14 5JP. JCB sells its products (JCB Products) through an independent network of authorised dealers (JCB Dealers). JCB also works with approved finance partners to deliver financing solutions to customers in relation to JCB Products (JCB Finance Partners).
WHAT PERSONAL INFORMATION DO WE COLLECT?
JCB collects the following types of personal information about you:
- Forename and surname
- E-mail address
- Telephone number
- Company Name
- Address
- Details of the JCB Product you are interested in
JCB Products often use JCB Livelink, telematics software which provides the machine location, critical machine alerts, maintenance records and other information about the functioning of your JCB Product. This information will be processed by JCB in accordance with JCB LiveLink Privacy Policy.
HOW WILL WE CONTACT YOU?
JCB and its third party service providers (eg, marketing fulfilment agencies), JCB Dealers and JCB Finance Partners may contact you by post, telephone, email and/or text message, unless you have told us not to or have registered with the telephone or post preference services.
WHERE WE STORE YOUR INFORMATION
All personal information we have about you is stored on secure servers operated by JCB or its third party service providers. These third party service providers have access to your personal information needed to perform their functions, but may not use it for other purposes. JCB ensures that these third party service providers will only process your personal data in accordance with this policy and applicable Data Protection legislation.
DATA RETENTION
Your personal information will be held in JCB’s customer relationship management systems for an indefinite period to manage our relationship with you. JCB will carry out periodic data cleanses of this information to ensure that it is up to date and accurate.
YOUR RIGHTS
You have the following rights in connection with your personal information processed by JCB:
- ACCESS – you can request access to your personal information and further details about how your personal information is handled by JCB
- OBJECT – you have the right to object to our processing of your personal information for direct marketing purposes or where the processing isn’t necessary for the purposes of the legitimate interests pursued by JCB or by a third party
- RECTIFICATION – you can request rectification of any incorrect personal data held about you
- ERASURE – you can request erasure of any personal data where the processing isn’t necessary for the purposes of the legitimate interests pursued by JCB or by a third party